It’s inevitable – at some point you will have an unhappy customer who wants a refund. And when that happens, how will you handle it? Calm and collected with a plan in place? Or will you panic and start second guessing yourself? It could be you already spent that money or invested time in that client and you know that you’ll never get that back. What then?
The truth is, dealing with refund requests starts way before the client asks you for a refund – like WAY before, even before they agree to work with you! And if you have the proper protocols and policies in place- refund requests will never be a problem.
In my business, we rarely (and I mean VERY rarely) get asked for refunds. That’s because my clients know well in advance exactly what our policies are. With clarity and commitment, the relationship between you and your customer will be smooth and pleasant for everyone.
In this video, I’m going to share with you some gems of insight from my own business. I’m talking about how my team and I prevent refund requests ahead of time, handle refund requests on the rare occasion they do come along, and I’m even letting you see first-hand our refund policies and client agreements. Make sure not to miss the free download so you can see how we do it.
Would you like to have more clients? Get this free downloads with my best tips and word-for-word scripts on how to transition any conversation into a sales conversation – and do it while never ever feeling “sales-y”.
Visit YouTube to watch the video and leave a comment! https://youtu.be/CG0rzD4PoLw