I think one of the MOST disappointing things entrepreneurs experience is negative client feedback.
Now I’m not speaking about feedback that’s unfair. Or feedback by someone who’s hard to please. Or feedback by someone who doesn’t want do their part and blames you.
Heck, who hasn’t dealt with a client from hell in their time?
But rather I’m talking about feedback that stings.
- Feedback from someone you wanted to please.
- Feedback when you thought you did an excellent job.
- Feedback that you worry may have some truth in it.
What do you do then?
In today’s Living Forward TV, we dive into this topic and explore how – if you let it, that negative feedback can actually be a gift, and maybe the missing piece to a puzzle you have been trying to solve. And when you handle the feedback, it can take what was maybe at best a lukewarm client and turn them into one of your biggest fans and champions.
To help you out I’ve prepared a few scripts to help you when you find yourself in that situation. You can download them below.
I would love to hear your comments below! And don’t forget to join the Living Forward Facebook Community as that’s where I come to you LIVE each week and personally answer your questions about the episode.