It’s Usually A Sales Issue, Not a Refund Issue
I don’t think anybody likes to talk about refunds, and what they really don’t want to do is to GIVE refunds.
After all, a service is not like a piece of merchandise that the client can return and that you can resell. When you provide a service that involves expenses, your time, and your intellectual property, once it’s been delivered to the client, it’s not something you can EVER get back.
That’s why in today’s episode of Living Forward TV (the first in a two part series), we’re diving deep and looking at all things refunds, and how to avoid them.
Most of the time, a potential client will reveal during the sales process if they’ll be wanting a refund. And that’s why avoiding potential refunds always starts before the sale!
And sometimes though, after the sale, the inevitable request for a refund will show up, and that’s when it’s important to stick to your policies (and in next weeks episode we’ll dive into what those policies could look like). However, with a little bit of strategy and finesse you’ll learn how to even turn these requests for refunds into raving fans!
If you’d like some help on what to say, make sure to grab this weeks freebie, where I give you some easy-to-follow scripts that will help you keep your clients happy and your bank account full.
If you found today’s episode helpful, please share it to serve someone who you know needs it. And I’d like to hear from you, leave me a comment below and let me know what you found most helpful.
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