Last week, we opened up the topic of refunds!
Whether you sell products or services, helping the customer through their questions and any uncertainty BEFORE sale will drastically reduce, and at times even eliminate, refund requests all together.
But what happens when despite the best intentions and efforts, a customer STILL requests a refund after you’ve started working together?
This is when you need to stick to your policy, no matter what it is. And in today’s episode I dive into my thoughts on refund policies, and why while I do have a refund policy in place, I rarely ever give refunds, and why I feel you also need to have a VERY tight refund policy, especially when it comes to delivering your time and intellectual property.
Whatever your policy is, you need to make sure it’s clear and understood by your potential clients before they ever purchase from you. This way if the question ever does come up, there’s no opportunity for misunderstanding.
And in our handout today, to inspire you, I’m peeling back the curtain and letting you see the detailed refund policies we use at Living Forward for the various different types of programs we have. While you need to consult your own lawyer before implementing any policies and contractual agreements with your clients, by sharing mine, I hope I can inspire you.
If you found today’s episode helpful, please share it to serve someone who you know needs it. And I’d like to hear from you, leave me a comment below and let me know what you found most helpful.
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